This privacy notice for Digital Butlers LTD ("we," "us," or "our") describes how and why we collect, store, use, and/or share ("process") information when you use FormBridge and this website (the "Services").

FormBridge is a no-code Webflow application that connects Webflow forms to Mailchimp, Airtable, and respond.io. FormBridge receives Webflow form submission data and processes it according to the customer's configured integration and field mapping. FormBridge stores delivery statistics and integration credentials or access tokens required to connect to supported services. Mapped submission data is transmitted to the destination selected by the customer. Submission data is not used for purposes unrelated to providing the configured integration. Data retention and deletion are described in this Privacy Policy.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at hello@digitalbutlers.team.

Summary of key points

This summary provides key points from our privacy notice.

• What FormBridge receives: Webflow form submission data; data needed to configure and operate integrations; integration credentials or access tokens; and delivery statistics.

• What FormBridge processes: FormBridge processes submission data according to the customer's configuration, including mapping or transforming fields as required by the selected integration.

• What FormBridge stores: FormBridge stores delivery statistics and the integration credentials or access tokens required to connect to supported services. FormBridge also stores the configuration needed to operate an integration, such as the selected Webflow form, destination, and field mapping.

• What FormBridge transmits: Mapped submission data is transmitted to the third-party destination selected and configured by the customer. Currently supported destinations are Mailchimp, Airtable, and respond.io.

• What FormBridge does not do: Submission data is not used for advertising, analytics, profiling, AI training, or other purposes unrelated to providing the configured integration. FormBridge does not guarantee successful delivery to a third-party destination.

• Your role as a customer: You choose which Webflow forms are connected and which destination receives the data. You are responsible for ensuring that you have the necessary rights, permissions, authorization, and legal basis to send data to the selected destination.

1. What information do we collect?

FormBridge

When you use FormBridge, we receive and process the following categories of information:

• Webflow form submission data: The fields submitted through a Webflow form that you have connected to FormBridge. Webflow provides this data to FormBridge as part of the configured integration flow. The specific fields depend on the form and on the mapping you configure.

• Integration configuration data: Data needed to configure and operate an integration, such as the selected Webflow form, destination identifiers (for example, a Mailchimp audience, an Airtable base and table, or a Respond.io workspace), and field mapping.

• Integration credentials and access tokens: Credentials or access tokens required to connect FormBridge to Webflow and to the supported destination you select. These are stored so FormBridge can maintain the integration connection.

• Delivery statistics: Statistical information related to transmission of submissions under a configured integration. Delivery statistics are retained to operate the Services as described in this Privacy Policy.

This website

When you use this website, we may receive the following information:

• Contact form data: If you submit the contact form on this website, we receive the name, email address, and any comments you provide so we can respond to your inquiry.

• Website usage data: This website uses Google Analytics, which may collect technical information about visits to this website, such as device or browser information, approximate location derived from IP address, and pages viewed.

2. How do we process your information?

FormBridge processes Webflow form submission data to provide the integration you configure. The data flow is as follows:

• 1. A visitor submits a form on a Webflow site.

• 2. Webflow provides the submission data to FormBridge as part of the configured integration flow.

• 3. FormBridge processes the data according to the customer's configuration.

• 4. FormBridge maps or transforms the submission data as required by the selected integration and field mapping.

• 5. FormBridge transmits the mapped data to the customer's selected destination.

• 6. FormBridge may maintain delivery statistics and stores the credentials or access tokens required to maintain the integration connection.

How mapped data is used after transmission depends on the destination you selected:

• Mailchimp: Webflow form submission data is transmitted to a selected Mailchimp audience and used to add or update contact information according to the configured mapping.

• Airtable: Webflow form submission data is transmitted to a selected Airtable base and table and used to create records according to the customer's field mapping.

• Respond.io: Webflow form submission data is transmitted to a selected Respond.io workspace and used to create or update contacts according to the configured identifier and field mapping.

Submission data is not used for advertising, analytics, profiling, AI training, or other purposes unrelated to providing the configured integration. FormBridge does not guarantee that a submission will be successfully delivered to a third-party destination. Delivery depends on your configuration and on the availability and behavior of the selected destination.

If you submit the contact form on this website, we process the name, email address, and comments you provide in order to receive and respond to your inquiry. Website usage data processed by Google Analytics is used to understand how this website is used.

3. What legal bases do we rely on to process your personal information?

We process personal information when we have a valid legal reason under applicable law, such as to perform our contract with you, with your consent, or where necessary to comply with law. If you are located in the EU or UK, this section applies to you under the GDPR.

Customers who connect Webflow forms to a destination are responsible for ensuring that they have a lawful basis to collect the relevant form data and to send it to the selected destination.

4. When and with whom do we share your personal information?

FormBridge transmits mapped Webflow form submission data to the third-party destination that you select and configure. Currently supported destinations are:

• Mailchimp

• Airtable

• respond.io

The destination is chosen by the customer. FormBridge does not send submission data to a destination unless you have configured that integration. Other services are not currently supported destinations.

We may also share information in these situations:

• This website — contact form: If you submit the contact form on this website, the name, email address, and comments you provide are transmitted via Telegram so we can receive and respond to your inquiry.

• This website — analytics: This website uses Google Analytics, a service provided by Google. Google may process website usage data as described in Google's own privacy documentation.

• Business transfers: We may share information in connection with any merger, acquisition, or sale of company assets.

5. Do we use cookies and other tracking technologies?

This website uses Google Analytics, which may use cookies and similar technologies to collect website usage data as described above. FormBridge does not use Webflow form submission data for advertising, analytics, or profiling.

6. How long do we keep your information?

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy and in accordance with applicable requirements. This Privacy Policy does not establish a fixed retention period in days, months, or years.

• Integration credentials and access tokens: Retained for as long as needed to maintain the connected integration, including until you disconnect the service or no longer use FormBridge for that connection.

• Integration configuration: Retained for as long as needed to operate the integration you configured, including until you change or remove that configuration.

• Delivery statistics: Retained for as long as necessary to operate the Services as described in this Privacy Policy.

• Webflow form submission data: FormBridge receives and processes submission data in order to map it and transmit it to the destination you selected. FormBridge stores delivery statistics related to that transmission. Submission data is retained only for as long as necessary for the purposes described in this Privacy Policy and in accordance with applicable requirements.

• Website contact form data: Retained for as long as necessary to receive and respond to your inquiry and in accordance with applicable requirements.

When information is no longer needed for the purposes described in this Privacy Policy, we delete it or otherwise stop retaining it, subject to any legal obligations that require a longer retention.

7. How do we keep your information safe?

We take reasonable technical and organizational measures appropriate to operate the Services. This website is served over HTTPS.

FormBridge does not guarantee successful delivery to a third-party destination. Delivery depends on your configuration and on the availability and behavior of the selected destination.

8. What are customers responsible for?

Customers choose which Webflow forms are connected to FormBridge and which third-party destination receives the mapped submission data. Customers are responsible for:

• Ensuring that they have the necessary rights, permissions, authorization, and legal basis to collect form data and to send it to the selected destination.

• Configuring the integration, destination, identifier, and field mapping appropriately for their use case.

• Reviewing the terms and privacy practices of Webflow and of the destination they select, because those providers process data according to their own policies after FormBridge transmits it.

9. Do we collect information from minors?

We do not knowingly solicit data from or market to children under 18 years of age.

10. What are your privacy rights?

In regions like the EEA, UK, and Canada, you have rights that allow you greater access to and control over your personal information. Depending on applicable law, you may request access to, correction of, or deletion of personal information, or object to or restrict certain processing. You may also stop using FormBridge or disconnect an integration.

11. How can you contact us about this notice?

If you have questions or comments about this notice, you may email us at hello@digitalbutlers.team or contact us by post at:

‍Digital Butlers LTD‍

Ifigeneias 14, P.C. 3036

Limassol 19103

Cyprus

12. How can you review, update, or delete the data we collect from you?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request such actions, please contact us at hello@digitalbutlers.team.

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